Data Retention Policy
At Imonggo, we are committed to protecting your privacy and ensuring the security of your data. This Data Retention Policy outlines how we collect, retain, and delete personal data related to store accounts.
1. Types of Data Collected
We collect the following personal data associated with store accounts:
- Owner Name: Required for account identification and service provision.
- Account Email: Used to communicate with the account holder for service updates and support.
- Store Contact Information: Includes the Store Name, Phone Number, and Head Office Address (Street, City, State/Province, Country, and ZIP). This information is necessary for the point-of-sale software functionality and support.
2. Purpose of Data Retention
Personal data is retained primarily for:
- Service Provision: To facilitate the ongoing use of Imonggo’s services.
- Customer Support: To assist account holders with inquiries and technical support.
3. Retention Periods
- Free Accounts: Personal data is retained for up to 180 days after account inactivity or termination.
- Premium Accounts: Personal data is retained for up to 3 years after account inactivity or termination, to comply with regulatory and service requirements.
4. Data Deletion Requests
Users may request deletion of their account and associated data by:
- Contacting Customer Support directly, or
- Using the dedicated deletion link: imonggo.com/delete-me
Upon confirmation, account deletion requests will be processed within 48 hours. Please allow up to 30 days for the complete deletion of all account-related data.
5. Data Storage and Security
All data is securely stored in the cloud, with restricted access and encryption measures in place to protect your personal information.
6. User Rights
Account holders have the right to access, update, or request the deletion of their data. For assistance with these rights, please reach out to our Customer Support team.
7. Exceptions
Certain data may be retained longer if required by law or for legitimate business purposes, such as fraud prevention or legal compliance.
For any questions and concerns about our data retention policy, please email info@imonggo.com.